JUMBI SHIPPING & RETURN POLICY

At JUMBI, we work hard to make sure every order is prepared with care and reaches you safely.

PROCESSING TIME

Orders are processed within 2–3 business days after payment is confirmed. You will receive an email or message once your order has shipped.

SHIPPING TIME

Delivery usually takes 10–17 business days, depending on your location. Shipping times may vary for the U.S. Virgin Islands, Puerto Rico, and international orders.

RETURNS & REFUNDS

We only accept returns for items that arrive damaged, defective, or incorrect.

If there is an issue with your order, please contact us within 7 days of receiving your package. Include your order number and a photo of the issue so we can review it.

NO REFUNDS OR EXCHANGES FOR MISTAKEN ORDERS

Please double-check your order before completing your purchase.

For T-shirts, make sure you select the correct size and color.

For keychains, make sure you select the correct design, color, size, and option before placing your order.

JUMBI DOES NOT OFFER REFUNDS OR EXCHANGES FOR MISTAKEN ORDERS, including choosing the wrong size, color, design, option, or shipping address.

Once an order is placed, please make sure all information is correct before submitting your purchase.

THANK YOU FOR ROCKING WITH JUMBI.